By Lucas Ajanaku MTN and Airtel topped the list of mobile network operators (MNOs) with the highest number of subscriber complaints over suspicious data depletion incidences, preliminary report of the forensic audit conducted by the Nigerian Communications Commission (NCC) has shown The forensic audit, which was conducted by the Compliance Monitoring and Enforcement Department (CMED) of the Commission, probed the four MNOs and discovered that a total of 106 data depletion complaints had been lodged by aggrieved subscribers. Inundated by a deluge of complaints over data depletion rate in the telecoms industry, the Executive Vice Chairman and Chief Executive,NCC, Prof Garba Danbatta, in line with its mandate of consumer protection, had promised to conduct forensic audit into the complaints the way the Commission did on short message service (SMS) in which a particular operator was found to have defrauded its customers to the tune of N100 million. According to the report, out o...
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